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Study finds businesses unable to provide answers to nearly half of basic questions online and close to quarter of businesses shut off email channel Reading, 5 November 2012: UK consumers are being let down by second class customer service through the web, email and social media channels, according to a new study released today. 100 leading companies were evaluated on their ability to provide answers to 10 routine questions via the web as well as their speed and accuracy when responding to email. The 2012 Eptica Multichannel Customer Experience Study found that websites could only answer just over half (53%) of customer questions, while company responses to email queries has worsened since 2011. Social media use had doubled, although many still failed to integrate social media into their overall customer service strategy. Researchers were unable to email nearly a qua... (more)

Mobility News Weekly

The Mobility News Weekly is an online newsletter made up of the most interesting news and articles related to enterprise mobility that I run across each week.  I am specifically targeting information that reflects market data and trends. Also read Enterprise Mobility Asia News Weekly Also read Field Mobility News Weekly Also read M2M News Weekly Also read Mobile Commerce News Weekly Also read Mobile Health News Weekly Also read SMAC News Weekly Gartner predicts sales of 1.2 billion smartphones and tablets in 2013, a 50 percent increase over this year. Smart devices, including smartphones and tablets, will account for 70 percent of the total number of devices sold by the end of 2012.  Read Original Content IDC projects sales of 717.5 million smartphones in 2012, or about twice as many as PCs, both portable and desktop. The gulf is expected to widen in 2016.  Read Original ... (more)

WiGig Taking Centre Stage at 2013 International CES

WiGig multigigabit wireless technology is making tidal waves towards a wire-free dream at the largest consumer electronics show on Earth Santa Clara, CA, January 7th, 2013 Unification with the WiFi Alliance, the imminent publication of IEEE 802.11ad and a multitude of companies talking about WiGig at 2013 International CES, will define January 2013 as the moment the technology truly matured into the mainstream. Many of the world's leading vendors, testing houses and chip manufacturers will be actively discussing WiGig at CES this year. The technology is set to become the most important next generation wireless networking technology during 2013 as the certification program is finalised and a swathe of new products are designed and built. The specifications developed by the Wireless Gigabit Alliance, the organization behind the new technology, enables speeds of up to 7... (more)

Trimble Offers Free Geocaching Application for GPS-Enabled Nokia Mobile Phones

BARCELONA, Spain, February 11 /PRNewswire/ -- - Ad-Supported Geocache Navigator Application Now Available as a Free Download for Select Nokia Devices - Text CACHE to 32075 (US and Canada) or +447781488133 (International) Trimble (Nasdaq: TRMB) today announced the availability of a free, ad-supported version of its Geocache Navigator(TM) application for select Series 60 Nokia devices with integrated Global Positioning System (GPS) capabilities. The announcement was made today at the Mobile World Congress 2008. Geocaching is a high-tech treasure hunt that is rapidly gaining widespread adoption worldwide. Geocache Navigator is the only application that brings geocaching capabilities to the mobile phone and provides real-time access to Groundspeak's geocaching.com, the largest geocache database in the world. Using their GPS-enabled phone, geocachers can seek the caches u... (more)

Leahy Secures Funds to Support Adoption of Electronic Prescribing in Vermont

MONTPELIER, Vt., Oct. 16 /PRNewswire/ -- More Vermont physicians will be using electronic prescribing and other health information technology to improve patient care, under a $1 million federal grant secured by U.S. Senator Patrick Leahy. The funds announced by Leahy and Vermont Information Technology Leaders, Inc. (VITL), will provide incentives to physicians and independent pharmacies to adopt health information technology. In June, Vermont was cited by Surescripts as the most improved state for electronic prescribing. The funds secured by Leahy - a senior member of the Senate Appropriations Committee -- from the Health Resources and Services Administration (HRSA) will be used to boost the electronic prescribing rate even higher, as VITL will provide electronic prescribing technology and technical assistance to physicians statewide. VITL will also provide... (more)

Psion bevestigt dat vanaf vandaag de nieuwe, robuuste low cost pda, de Psion EP10, beschikbaar en leverbaar is.

Psion PLC (LSE: PON.L) kondigt vandaag de beschikbaarheid aan van haar nieuwe en robuuste pda, de EP10, voor alle belangrijke markten waar Psion actief is. De EP10 richt zich op de professionele gebruikers die een mobiele pda nodig hebben met talrijke functies in een compact formaat. De pda is uiterst geschikt voor uiteenlopende toepassingen in diverse gebieden, zoals field sales/service, post- en koeriersdiensten (proof of delivery), ticketing en event management, openbaar vervoer, orde en handhaving en veiligheid. Het succes van de EP10 was al vroeg zichtbaar. Psion ontving een nooit eerder gekend aantal pre-orders voor de EP10. De komende twaalf maanden worden meer dan 7.000 units geleverd, voor een totaalbedrag van 5 miljoen GBP. Deze succesvolle ordergrootte bestaat onder andere uit de bestelling van 3.500 pda’s door Varlink, een Britse distributeur en een ord... (more)

Javelin Semiconductor’s CMOS 3G Power Amplifier Selected by Samsung

Javelin Semiconductor, Inc., innovator of the world’s first high-performance CMOS 3G power amplifier (PA), today announced that Samsung Electronics Co., Ltd., has selected Javelin’s JAV5501 Band I PA for new Galaxy smartphones. The initial Samsung phone model available with Javelin’s PA is the Galaxy Ace Plus, a mid-range Android-based 3G smartphone. Following the widely popular Galaxy Ace, the Galaxy Ace Plus features a larger 3.65 inch display, faster 1 GHz processor, 5 megapixel camera, Bluetooth and Wi-Fi. Samsung Selects Javelin Semiconductor's CMOS 3G PA (Photo: Business Wire) “Shipping to Samsung, a worldwide leader in mobile phones, is a significant achievement for Javelin,” said Brad Fluke, president and chief executive officer of Javelin. “As a fully-qualified 3G PA supplier, Javelin has proven the performance, quality and reliability of our patented archi... (more)

Consumers Digest Awards Cub Cadet® RZT™ S 42 Zero-Turn Rider a Best Buy Rating

CLEVELAND, March 1, 2012 /PRNewswire/ -- In the March issue of Consumers Digest, editors proclaimed the Cub Cadet RZT™ S 42 4-Wheel Steer Zero-Turn Rider as a Best Buy in the zero-turn-radius (ZTR) riding lawn mower product category.  According to the publication, the Best Buy designation is only applied to those products that deliver exceptional value – a rating reserved for fewer than three percent of the competing models in any given product category.  (Photo: http://photos.prnewswire.com/prnh/20120301/NE62139 ) Cub Cadet is known for providing break-through innovations, a reputation supported by the Best Buy rating.  The award is more highly-coveted than ever, given the sharp increase in zero-turns on the market from just two years ago.  According to Consumers Digest, 70 ZTRs are on the market for 2012 versus 26 two years ago.  After rigorous assessment of categ... (more)

Research and Markets: Technology Trend Report

Research and Markets (http://www.researchandmarkets.com/research/3c2bdf/technology_trend_r) has announced the addition of the "Technology Trend Report" report to their offering. The Technology Trend Report includes 266 PRO Trends and 2,485 examples of technology market research and technology consumer trends related to: tech, technology, gadgets, computers, electronics, Apple, iPhone, Microsoft, phones, video games and technology trends. About the Technology Report - Trend Hunter's Technology Trend Report offers crowdsourced insight into the latest and most innovative technology trends from computer to gadget trends, as well as the latest technologies and new developments in consumer electronics. Who It's For - Ideal for companies innovating in the tech arena and marketers seeking information on the preferences of the technology consumer, our tech research uncove... (more)

Cellebrite UFED Ultimate Honored with Prestigious “Best Buy” Designation from SC Magazine

Cellebrite USA, the leading provider of mobile forensic and mobile data transfer solutions, today announced that UFED Ultimate, its complete system for mobile forensics that includes data extraction, reporting and analysis, has been named a Best Buy in SC Magazine’s Digital Forensic Tools category. UFED Ultimate was awarded this honor for its ease of use, portability as well as its intuitive and comprehensive device profile library and overall product efficiency. SC Magazine honors are given to products that have been tested and reviewed by the publication’s team of experienced reviewers, with the Best Buy designation going to the product in the monthly Group Tests that the SC Lab rates as outstanding. The Digital Forensic Tools category further assesses a variety of forensic tools available on the market for the purpose of reconstruction, reporting and presentatio... (more)

Gov. Hickenlooper Celebrates Grand Opening of Blockbuster's Worldwide Headquarters in Colorado

ENGLEWOOD, CO -- (Marketwire) -- 08/15/12 -- DISH (NASDAQ: DISH) -- Gov. John Hickenlooper today joined DISH Network CEO Joseph Clayton and Blockbuster L.L.C. President Michael Kelly in cutting the ribbon at the new worldwide headquarters for Blockbuster, which is bringing more than 150 jobs to Colorado. Today's ceremony was held at the new Blockbuster headquarters, with DISH and Blockbuster employees in attendance along with other Colorado dignitaries. The headquarters is on the DISH campus at the Meridian International Office Park in Douglas County, Colo. Blockbuster plans to bring 150 positions over the next five years to the Denver area. "Today's announcement demonstrates DISH and Blockbuster's long-term investment in Colorado," said Gov. Hickenlooper. "We are proud Blockbuster will join the more than 150 public companies already headquartered in Colorado. Th... (more)